Project management software provider Vism is predicting another year of strong growth in 2020, after rounding off 2019 with a series of new releases and updates within its cloud-based dashboards and apps.
Managing Director Dan Tyler says that its growth over the last year hasn’t just benefitted Vism, it’s benefitted all its customers too. He explained: “Less than 18 months after launching Vism is now used by more than 700 graphics & signage professionals across the UK to manage their day-to-day work.”
“Through our focus on providing first-class support and listening to our users, we’ve been able to collate a huge amount of feedback from this growing customer base about how we can make our software even better. The updates, including a new client portal, mobile project management app and an updated installer app, have been built in direct response to customer feedback. Because our products are designed specifically for the large format graphics and signage industries, any improvements we make based on feedback from one can benefit all our clients.”
New installer app features include a live chat function
Installers using Vism work from a mobile app which allows them to register availability for jobs and review their work schedule as well as receive relevant documentation and send completion photos to their clients once a job is complete. Dan says Vism has rebuilt the installer app from the ground up based on their feedback.
“Version two of the app is a lot smoother, with improved photo sharing capabilities and faster data transfer,” he explained. “We’ve also introduced a new chat function so that project managers and installers can talk in real time through the app about any questions or problems with the job.”
Since Vism launched the new version of the installer app they’ve seen month on month support requests fall by 98 per cent.
Dan added: “Our customers say that the new features have made things better for everyone – they are getting updates and photos back from installers much quicker, which means they can in turn improve the service they offer their clients.”
New client portal improves communication with end customers
The new client portal allows Vism customers to have their own space for providing clients with live status updates and completion photos. The benefits are clear, says Dan: “One of our customers works on a 500-plus store roll out for a major retailer three times a year, and they are now using the client portal to allow their customer to login and see progress with every one of those stores; our customer has complete control over what they share. We’ve also seen two companies win significant contracts on the back of being able to offer real-time progress updates to their prospective customers via the client portal.”
More to come in 2020
The team at Vism will continue to focus on listening to customers. “In this fast evolving industry it’s important that we keep up with the needs of our customers, and being agile and responsive to what they tell us is the best way to do that. We’re also planning some more major releases during 2020, so watch this space!”
