Inca Digital, one of the world's leading manufacturers of large
format inkjet printers, is pleased to announce the appointment of Paul Massey as
Director of Customer Support.
Paul has a strong track record with over 20 years' experience in senior customer and
technical support roles, most recently as National Support Manager for Technotrans.
Based at Inca's Cambridge, UK, headquarters, he heads up the company's growing
network of global technical support engineers who provide first line technical
support in the field as well as third line support for international distributors.
"Inca has a fast growing installed base of Inca Onset, Onset S20, Turbo and Spyder
digital flatbed printers around the world and a high level of customer support is a
key to ensure the best experience," says Paul. "From design through to build and
operation, reliability and robustness is core to every Inca printer. My focus is to
ensure that we continue to improve to ensure proactive, fast response and effective
customer support at all stages from smooth installation to training and ongoing
operation. Inca printers are critical profit centres within demanding production
environments and it's important that we provide rapid response to minimise downtime
whenever and wherever it's required."
Inca continually looks to improve and refine its customer support and Paul will be
implementing a series of new initiatives. He has already visited a number of
customers as part of this process. For more information about Inca's customer
support contact us on +44 (0)1223 577800 or visit www.incadigital.com.
